All UK orders are shipped with Royal Mail with the following services:
*Orders placed before 1pm will be dispatched on same day for next working day delivery. Orders placed after 1pm will be dispatched the next working day (Mon-Fri dispatch only)
For our international shipments we ship with DHL Express. To make the most of this service please provide your email address and mobile number so DHL can communicate with you to ensure a hassle free delivery.
DHL is integrated into our website and will provide customers with a live delivery cost and time. This service also allows you to personally track and manage your shipment. Once your order has been processed by us and scanned by the DHL team on collection you will be able to use this service. Please visit www.ondemand.dhl.com to track your delivery.
Orders should be checked upon receipt and any errors, shortages or defects contact us at [email protected] within 48 hours of receipt. In the event of non-arrival please contact us within 10 days, for international orders please allow up to 30 days for delivery, we use a 3 day tracked postal service for out kits, but once it leaves the UK we have to allow 30 days for the receiving postal service to deliver before we can submit a missing parcel claim.
If any item is lost in the post we would seek compensation from the delivery company, this can only take place once they have carried out an internal investigation. We cannot be held responsible for this so replacement products will not be dispatched until we receive definite confirmation from the postal company that the item is lost. We try to reduce any shipping issues by using the tracking service for all kit deliveries.
There is a compulsory tick box at the checkout which must be ticked to say that either you or your bike shop physically have your bike/frame and to confirm that you have ordered the correct kit before completing your order. This is to ensure that you select the correct kit, size and finish and is also to protect you against frame supply issues or cancellations. We do not accept returns or offer refunds/exchanges on protection kits as everything is cut to order.