Postage and Packing:
On all frame protection a delivery charge applies. All colour decals in the UK have free postage. A postage charge will be applied to any order outside of the UK. These terms also apply to Trade Orders.
Orders should be checked upon receipt and any errors, shortages or defects contact us at firstname.lastname@example.org within 48 hours of receipt. In the event of non-arrival please contact us within 10 days, for international orders please allow up to 30 days for delivery, we use a 3 day tracked postal service for out kits, but once it leave s the UK we have to allow 30 days for the receiving postal service to deliver before we can submit a missing parcel claim.
If any item is lost in the post we would seek compensation from the delivery company, this can only take place once they have carried out an internal investigation. We cannot be held responsible for this so replacement products will not be dispatched until we receive definite confirmation from the postal company that the item is lost. We try to reduce any shipping issues by using the tracking service for all kit deliveries.
There are no returns on custom cut orders, our kits are all cut to order in their different sizes and finishes. We have the right to review each order and if we feel that it is a kit that we may be able to sell, we may accept the return, for a re stocking fee of £25.00. This also applies to any Trade Order.
DHL Shipping (International Only)
We use where possible DHL to deliver our international orders when this is selected by you the customer. Our website is not a live feed to DHL pricing, the pricing is an average cost to your particular country. The costs on most occasions cover the DHL shipping, but on the odd occasion some address’s are classed as remote and a sur-charge is applicable. In this instance we would inform you to give you the option to pay the sur-charge or offer Royal Mail Business Tracked Post. The other option is to give us an alternative address that may be on a DHL route.