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FAQS

MATTE OR GLOSS?

The kit needs to match your frame finish. If your frame is like a shiny painted car you will need a gloss kit and if it is dull and non reflective you will need a matte kit. Should your frame be a mixed finish where possible we will add this option.

WHEN WILL MY KIT BE DISPATCHED?

We aim to cut and ship kits within 48 hours of your order being placed. Should you select next day delivery, you have up until 1pm of that day for this service (UK only). We are open Monday to Friday, so all orders placed at the weekend are processed in the working week.

WHAT DOES ‘I have my bike and i have checked the size and finish. I have read and understand your terms and conditions’ MEAN?

You are agreeing that your frame is either with you or at your shop. This is to ensure that you select the correct size and finish frame kit. This is also to protect you against frame supply issues or cancellations. As in line with our terms we do not accept exchanges or returns as everything is cut to order, we do not stock any kits.

International Money Exchange Rate

We are as transparent as possible with pricing. The website has a daily exchange rate update to be as current as possible. However the exchange rate does fluctuate so you need to make sure your online shopping basket has been refreshed for this day. Payments by card are also handled by PayPal so at final checkout you will see the accurate exchange rate for that day if the website has not updated.