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We are as transparent as possible with pricing. The website has a daily exchange rate update to be as current as possible. However the exchange rate does fluctuate so you need to make sure your online shopping basket has been refreshed for this day. Payments by card are also handled by PayPal so at final checkout you will see the accurate exchange rate for that day if the website has not updated.
Orders are made using the website www.invisiframe.co.uk . We will accept telephone and email orders from traders calls who have an invisiFRAME Trade account set up. Website sales accept payment from PAYPAL or Braintree. Trade Sales are to be paid on ordering by either BACS payment or PayPal/Braintree using a Debit Card via telephone.
We aim to dispatch orders within 48 hours of receiving the order.
Any Trade credit not settled within 30 days of invoice date, interest will be calculated and charged daily at the Bank of England’s base rate plus 5%.
On all frame protection a delivery charge applies. All colour decals in the UK have free postage. A postage charge will be applied to any order outside of the UK. These terms also apply to Trade Orders.
Orders should be checked upon receipt and any errors, shortages or defects contact us at [email protected] within 48 hours of receipt. In the event of non-arrival please contact us within 10 days, for international orders please allow up to 30 days for delivery (all non deliveries must be reported within 35 working days), we use a 3 day tracked postal service for out kits, but once it leave s the UK we have to allow 30 days for the receiving postal service to deliver before we can submit a missing parcel claim.
If any item is lost in the post we would seek compensation from the delivery company, this can only take place once they have carried out an internal investigation. We cannot be held responsible for this so replacement products will not be dispatched until we receive definite confirmation from the postal company that the item is lost. We try to reduce any shipping issues by using the tracking service for all kit deliveries.
There is a compulsory tick box at the checkout which must be ticked to say that either you or your bike shop physically have your bike/frame and to confirm that you have ordered the correct kit before completing your order. This is to ensure that you select the correct kit, size and finish and is also to protect you against frame supply issues or cancellations. We do not accept returns or offer refunds/exchanges on protection kits as everything is cut to order.
If any of the kit is damaged or missing please let us know as this can be easily resolved by contacting us. If we have sent out the wrong kit please contact us and we can go through your order history and ensure you receive the kit you have purchased. We have the right to ask for kits to be returned for inspection before dispatching any further products.
If a refund has been agreed this will only be made once the products have been received back and inspected. This refund may be subject to the deduction of original postage costs occurred by invisFRAME Limited.
To avoid incorrect orders, please check carefully your order before submitting this includes the frame size and finish your require.
We do not accept returns on custom made frame kits as all products are cut to your order.
If a return arrangement has been agreed for individual reasons, please ensure the product(s) are in the original packaging and they have not been used.
We do not refund the original shipping costs or any other shipping costs occurred, you are responsible for return shipping costs.
The invisiFRAME vinyl product must be installed and removed following the invisiFRAME application and removal method only. The customer must be able to provide proof of compliance with the instructions. These instructions are provide in each kit.
Our terms and conditions do not affect your statutory rights.
InvisiFRAME Limited is a registered UK Trade Mark, protecting the Logo and Name relating to Bicycle Frame Protection. All Kits, products, patterns and shapes designed by invisiFRAME Limited are the property of our company invisiFRAME Limited and are covered by Copyright Law 1988. Any attempted to copy any parts of our property (electronic or otherwise) will be classed as a breach of Copyright Infringement and Legal action will be taken. To use any of our photographs or art work needs prior permission.
Any unauthorised use of any of our images or art work is a breach of the Copy Right Law and may result in criminal proceeding.
By purchasing from invisiFRAME you are agreeing to these terms.
Thank you for visiting invisiFRAME Limited.
We are completely dedicated in protecting our customer’s and site visitor’s details. We do not share any information that invisiFRAME collects from our website or by phone. In accordance with the UK Data Protection Act 1998 all information is securely collated. We will not disclose any information with any third party unless it is part of the sales/payment process or a service you have asked us to provide for you which you have given consent for.
To complete orders on our website we require your name, address, phone number and email address to process your order. We use the information to post your products and use your other details to keep you posted on your orders progress, from order conformation, order dispatched and postage tracking. Your address and phone number may be given to currier company in order to get your products posted, tracked and tracking updates sent directly to your mobile.
We may run marketing campaigns where we send you an email of new products or offers. You can opt out of this at any time by sending a reply email asking to stop.
Should you follow any link from our website to a third party site we cannot be responsible for your personal date once you are on their website, please refer to their privacy policy.
Cookies: Our website is linked to Google Analytics, this is for our internal information to help improve our services. It helps use anonymously, to look at how many people visit our website, country of origin, if they came to our website directly or followed a link so we can work out how advertising campaigns change our website activity. None of the information is shared with any other party.
Neither Invisiframe or Invisiframe graphics nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Some of the logos appearing on this site are trademarks or registered trademarks of their respective owners and their use is conditioned by law. Our intention is to prevent any unauthorised use of these products. We manufacture decals and perform this work only by request. The products shown on Invisiframe.co.uk are samples of what we can do.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
If you have any other questions regarding our privacy policy please contact us at [email protected]
For our international shipments we ship with DHL Express. To make the most of this service please provide your email address and mobile number so DHL can communicate with you to ensure a hassle free delivery.
DHL is integrated into our website and will provide customers with a live delivery cost and time. This service also allows you to personally track and manage your shipment. Once your order has been processed by us and scanned by the DHL team on collection you will be able to use this service. Please visit www.ondemand.dhl.com to track your delivery.
