How should I clamp my bike in the stand?
Extend the seat post and clamp the seat pin, never clamp the frame.
How much weight will the invisiFRAME protection add to my frame?
Why will the film not work on my anodized frame?
Unfortunately the anodized surface does not lend itself well to the application of the polyurethane because the adhesive struggles to conform to the coarse surface texture trapping moisture and air under the film. This can result in difficult application and micro bubbles creating a milky appearance.
Why isn’t my size available?
If a kit is available for your bike on the website, but not in your size, this means we have not seen that particular frame size to design the kit. If it is an outgoing frame we will not be designing anymore sizes, but if it is a new or current frame drop us an email and we may be able to let you know if we have one coming to us in your size or if you are in the UK we may be able to get you booked in with us for a design and fit.
Should I fit Decals over or under the invisiFRAME kit?
Decals should always be applied over the kits, to ensure as smooth a service as possible for the kit to be applied to.
Should I select Matte or Gloss?
The kit needs to match your frame finish. If your frame is like a shiny painted car you will need a gloss kit and if it is dull and non-reflective you will need a matte kit. Should your frame be a mixed finish where possible we will add this option.
When will my order be dispatched?
We aim to dispatch all orders within in 24 – 48 working hours of the order being placed, decal orders may take longer as they have a 48 hour printing, de-gassing and laminating process. Should you select next day delivery, you have up until 1pm of that day for this service (UK only). We are open Monday to Friday, so all orders placed at the weekend are processed in the working week.
All UK orders are shipped with Royal Mail with the following services:
*Orders placed before 1pm will be dispatched on same day for next working day delivery. Orders placed after 1pm will be dispatched the next working day (Mon-Fri dispatch only)
Can I return my order?
All orders are cut to order and we do not keep anything in stock, our terms and conditions state that we do not accept returns.
Why don’t you ship to my country?
We can’t ship to all countries for a number of reasons. If you are unclear on whether we ship to your country or not, please drop us an email.
WHAT DOES ‘I have my bike and I have checked the size and finish. I have read and understand your terms and conditions’ MEAN?
You are agreeing that your frame is either with you or at your shop. This is to ensure that you select the correct size and finish frame kit. This is also to protect you against frame supply issues or cancellations. As in line with our terms we do not accept exchanges or returns as everything is cut to order, we do not stock any kits.
International Money Exchange Rate
We are as transparent as possible with pricing. The website has a daily exchange rate update to be as current as possible. However the exchange rate does fluctuate so you need to make sure your online shopping basket has been refreshed for this day. Payments by card are also handled by PayPal so at final checkout you will see the accurate exchange rate for that day if the website has not updated.
Where is my closest fitter?
How do I become a fitter/stockist?
If you have a registered bike shop and a website, drop us an email with a link to your bike shops website and also let us know your full address, we will have a look at your details and look at setting you up with a trade account.
If your question isn’t answered above, please drop us an email and we’ll get back to you.
Thanks for your interest in invisiFRAME products